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This post is a photo montage¬†by Josh Grado, a student in an ‘Advanced Service Management’ class. Students were asked, as part of a larger literature review assignment to ‘creatively reflect’ on a service management concept. ¬†Thanks to Josh for permission to publish his work on this blog. Josh’s work is a reflection on a poor service recovery experience regarding a problem with his router. Task3GradoJ10178754...Read more

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Deep Creek Brewery and Process Flow – Student Film Deep Creek Brewery and Process Flow from Janet Sayers on Vimeo. The above short film is by Minesh Pillay and is a response to an assignment to look at a bottleneck issue in a service...Read more

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