This post is a photo montage by Josh Grado, a student in an ‘Advanced Service Management’ class. Students were asked, as part of a larger literature review assignment to ‘creatively reflect’ on a service management concept. Thanks to Josh for permission to publish his work on this blog. Josh’s work is a reflection on a poor service recovery experience regarding a problem with his router.
Deep Creek Brewery and Process Flow – Student Film
Deep Creek Brewery and Process Flow from Janet Sayers on Vimeo.
The above short film is by Minesh Pillay and is a response to an assignment to look at a bottleneck issue in a service...Read more